There are many reasons why a business decides to change their commercial cleaning provider. They may feel they are not receiving the level of service they expected, or, they are not happy with the cleaning operatives used at their premises. Some businesses wish to lower their costs.
When it comes to changing your commercial cleaning provider there are often a lot of questions you may not know the answer to. We thought it would be useful to outline the main steps involved in this process and what to look for in a new cleaning service provider:
1. Finding a commercial cleaning company
Searching for a cleaning supplier can often be a daunting task. An excellent starting place for your search would be the directory on the Clensa website. Members of Clensa have proven they are able to provide a clean and safe environment and promote best practice in the industry. The Organised Cleaning Company is a member of Clensa and we highly recommend that you select providers who are members of Clensa as they provide consumer confidence, value for money and a profession service.
2. Site survey and cleaning audit
Once you have identified your cleaning company the next step would be to invite them to perform a site survey. It is essential that a complete site survey & cleaning audit is performed at your premises in order to fully understand its cleaning requirements. A professional company will use this opportunity to identify any cleaning service improvements that can be made and find out any special requirements that you may need to be carried out.
Once you have received the quote, or quotes, and decide to change supplier there may be a TUPE process involved with cleaning operatives from your current supplier.
3. What is TUPE?
TUPE refers to the “Transfer of Undertakings (Protection of Employment) Regulations”. The regulations were brought in to preserve employees’ terms and conditions when a business or undertaking, or part of one, is transferred to a new employer. Under these regulations employees of the previous company will automatically become employees of the new company when the contract changes hands.
4. Improving the cleaning standards
One of the common concerns of buyers is that they are concerned about the ability to change or improve their cleaning standards because of the TUPE legislation. For example, they may not be happy with one or more of the cleaners and they are not sure whether it is worth the effort moving to a new commercial cleaning company because the cleaners will have to transfer anyway.
One of the main key elements in adding value to the cleaning staff is evaluating the training requirements of the employees. Through proper evaluation and a well produced training programme the supplier can improve the ability of the cleaning operatives, increasing their confidence in their role and, their performance.
This should be an on-going process. Regular reviews of the cleaning operatives are essential to maintaining high standards of cleaning on any site.
To summarise, there are many factors to consider when changing your commercial cleaning provider. Significant improvements only occur where proper training, as well as thorough performance reviews and management is implemented, and it is essential to consider this when choosing your new provider.
Hopefully, this guide has provided you with the information to know what to look for when choosing a new cleaning company and will help you make an informed decision when you decide to do so. If you’d like to discuss matters further, feel free to contact The Organised Cleaning Company on 020 7458 4433 who would be happy to help.